Frequently Asked Questions

 
 
 

General Questions

+ What are the hours of operation?

The Health for Life Centers are full-service primary care facilities designed to provide you and your family a unique, personalized health care experience. The Health for Life Centers are located on Intel’s major campuses and are staffed with experienced physicians, nurse practitioners, physician assistants, registered nurses, physical therapist as well as other support medical staff.

+ Why does Intel offer on-site primary care for its employees and their eligible dependents?

The Health for Life Centers are a part of Intel's continuing commitment to provide health benefits and wellness programs that positively affect you and your family’s health and quality of life. Through the Health for Life Centers, we make quality health care more convenient by providing you and your eligible dependents access to primary health care on site.

+ What is the difference between the Health for Life Center and the Occupational Health Clinic?

Occupational Health Clinics offer on-site care for work related injuries and illnesses. Health for Life Centers offer full primary care services for you and your eligible dependents, much like you would experience with a provider office in the community.

+ What type of care can I get at the Health for Life Center?

The Health for Life Centers offer services you would typically receive at a primary care doctor’s office plus physical therapy, chiropractic services, acupuncture services behavioral health and wellness services. The Health for Life Centers include a reception area, medical exam rooms, a physical therapy treatment area, a lab area for blood testing, and conference rooms.

+ Where are the Health for Life Centers with primary care services located?

Arizona: Chandler campus, building CH3 Ocotillo campus, building OC2

Oregon: Ronler Acres campus, building RA3 Jones Farm campus, building JF5

+ Can my dependents use the Health for Life Centers?

As of July 1, 2016, all Health for Life Centers in Arizona and Oregon are designated for dependent access for your dependents age three and up who are enrolled in the Intel Group Health Plan.

Keep in mind, your dependents need to be escorted for visits to the Health for Life Centers that do not have exterior building access. If the dependent plans to go anywhere on the Intel campus other than the Health for Life Center, the dependent must be escorted by the employee and have the appropriate visitor badging in place.

Ocotillo/Jones Farm: Dependents must be escorted by an Intel blue-badge employee and registered as a visitor to the site prior to accessing the Health for Life Center. The employee must escort dependents to and from the Health for Life Center, but do not have to remain with the dependent throughout the visit. Please plan accordingly.

Chandler/Ronler Acres: There is no need for dependents to be accompanied by an Intel blue-badge employee to access the Health for Life Center.

+ Where can I park?

Arizona, Chandler
Designated Health for Life Center parking is located to the south of the main entrance for the CH3 building. These spaces are near the security parking and have reserved signage posted.


Arizona, Ocotillo
Parking is located to the north of the main entrance for the OC2 building. These spaces are in the visitor parking section.


Oregon, Ronler Acres
Designated reserved parking spots are located outside of the HFLC dependent access entrance on the southeast side of RA3.


Oregon, Jones Farm
Patients should park on the northwest side of the JF5 building near the main entrance. These spaces are in the visitor parking section.

+ Who is providing the medical services at the Health for Life Centers?

Staffing and management of the Health for Life Centers in Arizona and Oregon is provided by Premise Health. Premise Health is an on-site medical services provider, headquartered in Tennessee, which provides services to employees of large corporations and federal agencies around the United States.

+ Where can I find information about the New Mexico Health for Life Center?

The New Mexico Health for Life Center is operated and staffed by Presbyterian Healthcare Services, a private, not-for-profit healthcare system. For more information, please contact them directly at 505-253-7900.


Service Questions

+ What do primary care services include?

Primary care services include:

  • Preventive care screenings and annual exams
  • Vaccines and immunizations
  • Allergy shot administration
  • Chronic disease management
  • Strains and sprains
  • Infections
  • Rashes and insect bites
  • Physical therapy
  • Chiropractic services
  • Behavioral Health (Oregon only)
  • Acupuncture (Oregon only)
  • Minor surgical procedures such as stitches
  • Healthcare referral services
  • Travel medicine
  • Pediatric care

+ What type of pharmacy services do the Health for Life Centers offer?

The Health for Life Centers have limited, prepackaged drugs, on site that may be dispensed as part of your visit. If the prescription you need is not available, the physician or nurse practitioner can order them electronically or write a prescription that you can get filled at any pharmacy.

+ How will I coordinate the care I receive in the Health for Life Center with my other health care providers?

The Health for Life Center can serve as your primary care provider or work with your existing provider to best facilitate your health. The Health for Life Center staff will work in conjunction with any other healthcare providers you designate. For employees enrolled in Connected Care plans, the Health for Life Center can serve as your Patient Centered Medical Home.

+ How do I transfer my medical records to the Health for Life Center?

Complete a medical records release form from your Health for Life Center and we will contact your community provider. Once the form is returned, the Health for Life Center and the staff there will coordinate the transfer of your records.

+ Do you offer camp or sport physicals for children and teens?

Yes, we are able to offer camp and/or sports physicals for children and teens at a market competitive rate. These physicals are not covered by your Intel health benefits plan. You will need to make sure you bring the physical exam form from the organization with you to your appointment for the provider to complete and sign. There is a set fee of $30.

+ Will I see the same staff/provider on every visit?

We make every attempt to keep continuity with our staff and patients. We have primary care providers at each site. When making your appointment, the staff will ask you if you have seen a provider previously and if you would like to see that same provider again. If you are looking for the first available appointment, it may not be with the same provider you have seen on previous visits.

The Health for Life Centers operate under a team-based Patient Center Medical Home model of care, where each member of the team plays a critical role in delivering your care. So even if you see a different provider, the team puts you at the center of your care, coordinating and working with the entire team to make sure all your care needs are understood a met using technology and high-touch communication.

+ Can dependents receive vaccinations at the Health for Life Center?

Yes, the Health for Life Centers in Arizona and Oregon are able to offer vaccinations to eligible dependents enrolled in the Intel Group Health Plan ages 3 years to adults, including vaccinations for travel. You will need to bring a copy of your vaccination record with you to your first visit so the provider can ensure you are up to date with all your immunizations.


Cost Questions

+ How much will it cost to use the Health for Life Center?

Preventive care such as annual physical exams and certain preventive vaccinations are at no cost to Intel blue-badge employees and eligible dependents who are enrolled in the Intel Group Health Plan. For all other medical services, it depends on the service you are receiving and the medical plan in which you are enrolled.

For specific services, please select your state:

Arizona Pricing

Oregon Pricing

For employees enrolled in an Intel Group Health Plan High Deductible Health Plan (HDHP), the Health for Life Centers must charge members for non-preventive care services so that the employee can remain eligible to contribute to a Health Savings Account (HSA) under IRS guidelines. The Health for Life Center’s service fees are set at market competitive rates.

+ How are the Health for Life Center prices determined?

The Health for Life Center prices are evaluated annually to ensure the prices are competitive with the local healthcare market. Any price changes required to remain competitive and continue bringing the best level of service to Intel employees and their families are implemented in January.

+ Do I pay for services at the time of my visit?

If you are enrolled in the Intel Group Health Plan Consumer-Driven Health Plan (CDHP), Coinsurance Plan, Copayment Plan, or Health Maintenance Organization (HMO), you may use credit cards or a Health Flexible Spending Account (Health FSA) debit card. Personal checks are not accepted. For Intel Group Health Plan HDHP members, you will receive a bill in the mail after your visit and you may pay with a credit card or your Health Savings Account (HSA).

+ Does the Health for Life Center bill my medical insurance plan?

Yes, the Health for Life Center will bill your medical insurance plan if you are enrolled in a Consumer-Driven Health Plan (CDHP), Coinsurance Plan, Copayment Plan, or Health Maintenance Organization (HMO).

If you are enrolled in the Intel Group Health Plan High Deductible Plan (HDHP) option, the Health for Life Center will submit a claim directly to your plan administrator (Anthem Blue Cross, Cigna, or Connected Care) on your behalf. You will receive a bill in the mail after your visit if any balance is owed. Failure to pay any balance owed for services in the Health for Life Center may result in your account being sent to collections.


Eligibility Questions

+ Who can use the Health for Life Center?

All blue-badge employees are eligible for the services and programs in the Health for Life Centers. Dependents of blue-badge employees who are enrolled in the Intel Group Health Plan are eligible to use the Health for Life Centers, ages three and up in Arizona and Oregon. Services and programs are not available to contractors or Intel retirees unless the retiree is enrolled in the Intel Group Health Plan through COBRA coverage.

+ Who is considered an “eligible dependent” to use the Health for Life Centers?

An eligible dependent is an individual – ages three and up in Arizona and Oregon – who is enrolled in the Intel Group Health plan through an active employee or COBRA coverage.

+ Can I use the services when I visit Arizona, Oregon or New Mexico?

All U.S. blue-badge employees can visit any Health for Life Center and take advantage of the services. Dependents enrolled in the Intel Group Health Plan can take advantage of the same services; keep in mind only dependents ages three and up may use the Health for Life Centers in Arizona and Oregon.

+ Can international employees and their dependents use the clinic when they are on U.S. assignment?

International Blue-badge employees in the US on assignment may use the Health for Life Center, however their dependents may not. Dependents may only access care available to them through their AETNA International plan.

+ I am on Presbyterian HMO in New Mexico, how may this limit my eligibility?

There are no limitations. You and your eligible dependents may use the Health for Life Center and the Health for Life Center may provide specialist referrals the same as any Presbyterian HMO provider office.

+ I am on Aetna HMO in Arizona or Kaiser HMO in Oregon, how may this limit my eligibility?

There are no limitations, however your care received at the Health for Life Center cannot be coordinated with your HMO. If you require care from a specialist or any provider not in the Health for Life center you will need to see your HMO Primary Care Physician in order to get the proper referrals and/or authorizations.

+ What type of documentation do I need to prove my eligibility?

Upon your first visit to the Health for Life Center, we ask that you please bring a copy of your insurance card and a photo ID to aid in registering you for your first visit. The Health for Life Center will verify your eligibility.

+ If I/my child/my dependent are not on my Intel Group Health Plan, can I/they still be seen at the Health for Life Center?

Only dependents who are enrolled in the U.S. Intel Group Health Plan can be seen at the Health for Life Centers at this time. For complete information on who is eligible to enroll in the U.S. Intel Group Health Plan, please refer to Chapter 4 of the Pay, Stock and Benefits Handbook.


Confidentiality Questions

+ How confidential is my health information?

The Health for Life Centers are separate from Intel Corporation, similar to a physician’s office down the street. Personal medical information is Protected Health Information subject to the Health Insurance Portability and Accountability Act (HIPAA) of 1996 and subsequent amendments. Intel does not have access to your Protected Health Information from the Health for Life Centers without your authorization. Please review the Health for Life Centers HIPAA Notice of Privacy Practices for more information on the privacy and security of your Protected Health Information.

+ Do I need to keep my medical plan benefits if I just use the Health for Life Center?

The Health for Life Center is not intended to replace your medical plan coverage because it only provides primary care services, not comprehensive medical care such as emergency, hospital or prescription coverage Use of the Health for Life Centers is completely voluntary and may be used at your convenience for any or all of your primary care as an Intel blue-badge employee.

Note: Employees in Arizona, New Mexico, and Oregon who are covered under a Connected Care plan can use the Health for Life Center as their primary care provider or Patient Centered Medical Home.


Scheduling Questions

+ How do I schedule an appointment?

To schedule an appointment, you can walk in or call the Health for Life Center or schedule an appointment online.

Once you are at the Health for Life Center website, you will need to register and log in to access the appointment scheduling tool. Once registered on My Health Center Home, you will be able to view open appointment times as well as your visit history and related lab results. You also will be able to communicate with the providers in the Health for Life Center through the secured portal. See the Patient Portal Reference Guide for registering family members.

+ Can my dependent and I be seen at the same time? Can I be part of my spouse/dependents medical visit?

Yes. Please request this when you make an appointment at the front desk or over the phone in order to help the Health for Life Center accommodate your needs.